Frequently Asked Questions

We are based in Southern California and work with clients throughout the region and across the United States. While our roots are local, our personalized approach allows us to support families and executives wherever they are looking to build a trusted household team.

We begin with a consultation to understand your household, lifestyle, expectations, and the type of support you need. From there, we identify candidates who align with your requirements, experience expectations, and working style.

Once we have identified potential matches, we guide you through the interview and selection process, helping you make an informed decision.

We carefully select the professionals we represent based on experience, professionalism, reliability, and their ability to provide exceptional support within private homes and executive environments. A minimum of four years of experience is required, and most candidates have five to ten years of experience in their field.

All candidates must:

• Have relevant professional experience and excellent references

• Be fluent in English

• Have reliable transportation and a valid driver’s license where required

• Be legally authorized to work in the United States

• Demonstrate professionalism, discretion, and a genuine commitment to their career

Additional experience and qualifications vary by role. For example, some of our nannies have backgrounds in child development, early education, or multilingual childcare, and our newborn care specialists come from backgrounds in nursing, medical professions, or postpartum doula work

Before being introduced to clients, candidates go through a thorough screening process designed to assess their experience, professionalism, and suitability for private household or executive environments. This includes reviewing qualifications, checking professional references, and conducting rigorous background checks.

We save you time by carefully selecting candidates who align with your specific needs, preferences, and expectations. Most clients interview three to four qualified candidates, although we can introduce additional professionals if needed. Our goal is not to provide the most options, but to identify the right match for your home or organization.

The timeline varies depending on the role, availability of candidates, and the specific requirements of your search. Some placements can be completed quickly, while more specialized roles may require additional time to find the right fit.

We recommend beginning the process as early as possible so we can focus on finding the right candidate rather than simply the first available option.

The cost of hiring a professional depends on the role, level of experience, responsibilities, schedule, and the specific needs of your household or office. Compensation varies based on a candidate’s background, qualifications, training, and years of experience within their field.

Our current market rates are:

• Nannies: $35–$55/hour

• Newborn care specialists: $45–$75/hour

• Personal assistants: $45–$65/hour

• Executive assistants: $45–$65/hour

• Private chefs: $65–$100/hour or salaried

• Housekeepers: $40–$55/hour

• Estate managers: $150k-$300k/year

For permanent placements, we charge an 18% placement fee based on the candidate’s compensation, along with a $500 registration fee to begin the search process. Temporary placements are charged at 25% of the total compensation.

We understand that even with a thorough matching process, circumstances can change. If a placement is not the right fit, we work with you to understand the situation and determine the best next step. If a placement does not meet expectations, we offer a replacement policy within the first three months, subject to the terms of the placement agreement.